Company Overview

A leading business group in Qatar with diversified operations across multiple industries, including HVAC systems, household equipment, swimming pool solutions, and water pumps. The company has built a reputation for quality, reliability, and innovation, offering end-to-end solutions that combine products, services, and after-sales support. With a strong workforce and a customer-centric approach, the organization continues to play a key role in driving infrastructure and lifestyle improvements in the region.

Business Challenges

Managing technicians across different service domains created significant complexity. Coordinating schedules, tracking job status, monitoring spare part usage, and ensuring timely service delivery required a unified system. The lack of automation limited efficiency, while manual processes slowed down invoicing and reporting. Customers also sought more convenience in accessing service updates and payments, pushing the need for digital solutions.

Type of Operations

Technicians:

70+ field service technicians across multiple business divisions

Services:

HVAC systems, household equipment, swimming pools, and pumps

The Solution

The implementation of TracPro transformed the company’s service operations by creating a centralized platform for field service management. Technicians received assignments digitally, updated job status in real time, and recorded spare part usage seamlessly. Customers benefited from a dedicated portal app that allowed them to raise service requests, track job progress, and make payments through an integrated digital gateway. The Oracle ERP integration ensured smooth synchronization between service operations and back-office functions, improving billing, spare parts management, and overall operational visibility.

#	Platform	Technology
1	WEB	ASP .NET with MVC
2	Mobile	Native Android App
3	Database	MS SQL
4	ERP	Oracle E-Business Suite
5	Customization	Yes
6	Additions	Customer portal app & digital payment gateway

Outcomes

Centralized management of 70+ technicians across service domains.

Improved efficiency in job scheduling, assignment, and completion tracking .

Real-time visibility into field operations and parts usage.

Seamless customer experience through portal app and digital payments.

Faster and more accurate billing with ERP integration .

Enhanced reporting and operational transparency.

Strengthened service reliability and customer satisfaction.

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