Company Overview
A diversified business group in Qatar, specializing in the distribution and servicing of a wide range of household equipment and appliances. With a strong market presence and a reputation for reliability, the company is known for providing high-quality products backed by dedicated after-sales support. Its operations are driven by a commitment to excellence, customer satisfaction, and continuous service innovation.
Business Challenges
With a growing customer base and managing service requests daily, manual processes limited efficiency and visibility. Coordinating field service assignments, tracking technician performance, monitoring spare part usage, and ensuring timely service delivery became increasingly complex. The lack of an integrated system often resulted in delays, incomplete visibility into job status, and challenges in maintaining a consistent customer experience.
Type of Operations
Technicians:
40+ field service technicians deployed across the country
Services:
Household equipment maintenance and repair
The Solution
The implementation of TracPro provided a centralized platform to manage all field service operations. With mobile and web access, technicians can now receive assignments, update job status, and track parts usage in real time. The system improved visibility into service requests, streamlined scheduling, and automated reporting. Integration with the company’s ERP ensured smooth coordination between service operations and back-office functions, enabling faster invoicing, better spare part management, and enhanced customer service.
| # | Platform | Technology |
|---|---|---|
| 1 | WEB | ASP .NET with MVC |
| 2 | Mobile | Native Android App |
| 3 | Database | MS SQL |
| 4 | ERP | Dynamic 365 |
| 5 | Customization | Yes |
Outcomes
